Frequently Asked Questions
Everything you need to know about Monoprice products, shipping, and support.
What is the Monoprice Lifetime Warranty?
We stand behind the quality of our products. Monoprice offers a lifetime warranty on all cables and non-electronic products, ensuring you are covered against defects in materials and workmanship for as long as you own the product.
How long does shipping typically take?
Standard shipping usually takes 3 to 5 business days within the continental United States. Expedited shipping options are available at checkout if you need your electronics delivered faster.
What is your return policy for open-box electronics?
Most items can be returned within 30 days of the delivery date for a full refund. Please ensure the product is in its original packaging with all included accessories to avoid restocking fees.
Do you offer technical support for high-end audio and 3D printers?
Yes, Monoprice provides dedicated technical support for our more complex electronics. You can contact our experts via live chat or email for assistance with setup, calibration, and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Monoprice HDMI cables certified?
Yes, many of our HDMI cables are officially certified by HDMI Licensing Administrator, Inc. to ensure they meet the specific bandwidth requirements for 4K, 8K, and HDR content.